Frequently Asked Questions

We digitize a wide range of media, including photos, slides, negatives, photo albums, VHS/VHS-C, Hi8, Digital8, MiniDV, Betacam, U-matic, 8mm and 16mm film reels, audio cassettes, microcassettes, and data discs.

Physical media degrades over time due to light, heat, humidity, and regular handling. This can lead to faded colors, lost details, and poor-quality or unwatchable footage. Digitizing today ensures your memories are preserved before they're lost forever.

We use professional-grade equipment, such as the Lasergraphics Archivist, to digitize your tapes, photos, and films at the highest resolution. Our advanced technology captures every detail, ensuring crisp visuals and clear audio, which cannot be matched by consumer-level scanners.

We offer competitive pricing with flexible service options to fit your needs. For more details, please View Pricing

Simply contact us for a free consultation or schedule your service through our website. We’ll guide you through every step, making it easy and convenient to preserve your memories.

You can choose from:

• Cloud Hosting: This is our preferred method, providing secure access to your files anytime, anywhere. It also offers automatic backups and easy sharing with family and friends, ensuring that your memories are always protected.
• USB or External Hard Drive: For local storage, these options allow for convenient access and sharing across your devices.

We recommend using cloud storage for the best protection and ease of access. You’ll receive 30 days of free cloud storage with your digitized files. Cloud storage provides offsite backup, ensuring your memories are safe even in the event of physical damage or loss. Additionally, having local backups on USB or external drives provides an extra layer of security.

Our cloud storage is highly secure, with industry-standard encryption to keep your files safe. Only you can access your files, and sharing is entirely optional. After 30 days of free storage, you can continue for just $9/month.

We offer three convenient options:

• Drop Off: Visit our local office for in-person service.
• Courier Pickup: Schedule a secure courier to collect your items from your doorstep.
• Mail via UPS: Use our prepaid UPS shipping to send your items, and we’ll notify you when they arrive.

Most projects take between 2-4 weeks, depending on the size. Rush services are available if you need a quicker turnaround.

Yes, we can repair broken cassettes, fix loose or slack tapes, and clean mold. For film reels, we provide splicing and restoration of damaged sections to ensure the best possible outcome during digitization.

Yes, we offer mold removal and repair services for tapes and films before digitization, ensuring they are safely preserved.

Our technicians use gloves and professional-grade equipment to handle all media, minimizing the risk of damage. Each item is cataloged and tracked throughout the process to ensure it is returned in the same condition in which it was received.

Our professional-grade equipment, such as the Lasergraphics Archivist, captures every detail at the highest resolution, providing superior results compared to consumer-level options that often compress or reduce quality during the process.

Yes, we offer custom editing services, including trimming, organizing, and enhancing footage to help tell your story the way you want it.

Yes, we provide basic sound quality enhancement for all digitized audio files. For more advanced edits, such as noise reduction or volume leveling, we offer specialized audio editing services at an additional fee.

Yes, we can digitize specific portions if you provide accurate timestamps. This allows you to preserve only the key moments from a longer recording.

Yes, we specialize in large-scale archival projects for institutions like universities, school districts, and companies. Whether it’s digitizing historical documents or preserving extensive media collections, we offer custom solutions to meet your needs.

Yes, we have extensive experience handling large digitization projects. We can digitize thousands of feet of film or vast photo collections, providing tailored solutions for organizations, schools, and government entities.

No, we do not handle undeveloped film. For developing film, we recommend contacting a specialized film lab. However, we can digitize developed negatives, slides, and prints.

The cost difference is largely due to the availability of equipment. Common formats like VHS and MiniDV are more cost-effective because equipment is widely available. Less common formats, such as Betacam or U-matic, require specialized, expensive equipment, increasing the cost of digitization.

Handling fragile materials such as delicate photos, frames, and bound albums takes extra time and specialized equipment. The additional care required to clean adhesive residues and handle album pages safely also adds to the cost.

Our default photo scans are delivered in high-quality .jpeg format, scanned at 600 DPI. For advanced users or archival needs, we also offer .TIFF files at an additional charge.

Yes, our Digital Photo Organizing team can assist with integrating your newly digitized archive with your current digital photo collection. We also offer services like deduplication, decluttering, and organizing by faces or events for easier access.

With our 600 DPI scans, you can safely enlarge your photos by one size (e.g., from 4x6 to 5x7 or 8x10) without noticeable quality loss. For larger prints, negatives or slides are preferable due to their higher pixel density.

Yes, we clean photos before scanning and correct issues like fading or exposure. We also offer advanced restoration services for significant damage, such as creases or tears, at an additional cost.

Our photos are digitized at 600 DPI, ensuring excellent quality for viewing on social media, mobile devices, and computers. The high resolution ensures your memories look crisp whether on a phone screen or a large monitor.

We offer services such as contrast optimization, degraining, and stabilization. For deeper frame-by-frame restoration, such as removing scratches or color correction, we can provide a custom quote or recommend specialists.

Yes, we offer post-digitization support, including guidance on accessing your files, organizing your digital archives, and creating additional copies if needed. Our support team is here to help manage your newly digitized collection.

When shipping your items, keep them in their original cases if possible. Use bubble wrap or other cushioning to prevent movement within the box. For flat items like vinyl records, place sturdy cardboard around them for extra protection.